Before the pandemic, 37% of small businesses already outsourced at least one process, and over half planned to do so. After the arrival of COVID-19, you can bet that number's increased significantly.

If you own a small business, then one such process you can outsource is your customer service.

Want to hear more? Then here's a quick guide on how to outsource in 2021 by using a call center in the Philippines. We'll give you a few basic dos and don'ts.

Do Vet Your Choices

Not all outsourced call centers are the same. In most cases, they only offer inbound and outbound help, and maybe some email support, as well as live chat support and social media customer service.

But what if you want more? This is why it's important to vet your choices.

For example, SiBS Outsourcing Solutions offers all the above, as well as:

• Inbound sales

• Healthcare call center

• Dispatch call center

• Afterhours/emergency call center

• Claims call center solutions

• Back office support

• Technical support

Not only that, but we're also here to do annotation services, translation services, and online teaching. As you can see, we're more than just an outsourced call center!

Do Request a Quote

Quotes allow you to do several things. For one, it gives you a better picture of how much you need to spend on a particular service.

Quotes also allow you to compare different companies. This lets you see if someone's charging reasonable rates or not, plus it allows you to eliminate those who are either too cheap or expensive.

Don't Just Go With the First Company

On that note, when it comes to how to outsource from the Philippines, don't just pick the first outsourced company you find. This is true even if their prices and services seem wonderful.

By exploring your options and finding out how each company works, you'll have a higher chance of finding not only a good price, but also custom-tailored solutions.

Don't Forget to Read the Fine Print

Some outsourcing companies allow you tons of flexibility with their contracts, while others try to trap you with rigid ones. So make sure you don't forget to read the fine print before you commit fully. You want to make sure you have options if that's what you need.

Do Outsource to Davao City

When you think about outsourcing to the Philippines, you might be thinking of major cities like Manila or Cebu City. However, Davao City is a much better choice.

For one, Davao has been named a "Next Wave" City, which means it's a promising city for business process outsourcing (BPO). There are lots of resources available, and it's not oversaturated like Manila and Cebu.

Outsource in 2021 for Better Business

To outsource in 2021, you must be smart. While vaccine rollouts are happening all over the world, the pandemic has already created a new normal for remote work.

So make sure you take full advantage of that and utilize the technology and resources available to you. With our advice, you should be able to confidently perform outsourcing in Davao City.

If you want to outsource to a call center in Davao, there's no one better than SiBS Outsourcing Solutions. Book a consultation with us now!